Plusnet Reviews

I've been a Plusnet customer for over 8 years, and I highly recommend them. The broadband, landline --and-- mobile phone service, all of which I use, are reliable, and 99% of the times, I have had no problems at all.

Thanks for the excellent service! Keep going!

The Standard broadband packages have been made progressively slower and slower to encourage people to move to the more expensive fibre. The standard broadband is now of no real use to anyone. My advice would be to leave them for another provider

Signed up for an 18 month term at the end of March and they increased the price two weeks in!! Even though I had emails saying what the cost was going to be.
I complained and they said it was in the small print that they can do that.
Not as advertised.
Dishonest company.

You cannot cancel your contract by accessing your on line account. Neither can you cancel your contract by sending plusnet an email. So what do you do when youve tried phoning them to cancel and they won't answer. Unless you actually speak to someone you will still be charged for the service plus penalties, even if the contract has ended, because it automatically rolls on for ever. So even if you have moved out of the property you ll still end up paying. Why they cannot action an email or allow you to cancel with your on line account is because they don't want to lose you as a customer and will extract every last penny out of you. I call it sharp practice they call it business.

would give one starts if i could staff very rude talks over people shocking service gose without saying order canceled and will take my business to another company.

A big thumbs up for Samantha - Sheffield for all her help on @plusnet Twitter for getting my caller display working within literally 10 mins.... a very friendly and helpful lady

Don’t bother……. I’ve had poor or no internet for more than a month, their communication is awful! Well it’s actually non existent AND TO MAKE THE WHOLE SITUATION WORSE My bill has increased by 40% in past year!

I took a new contract out in February 2022 on the advert on there Webb site in black & white it said the speed was 10MBS it’s not it’s only 8.24 mbs and the internet is very slow I,ve been complaining since April but nothing has been done to improve the speed I was told in may if they can’t reach the correct speed by 12 June 2022 I can leave I complained on Saturday 16 July 2022 they said they will get the manager to call me back on Sunday 17 July 2022 but no one has called me back since so they have very bad customer service as the internet is slow as fu-f

Plus net messaged me today to inform me that my bill hadn't been paid, and that they were going to restrit my plan until it was paid. I loooked at my account online (as I hadn't been advised by email that a new bill had been produced. When I look at my account, I discover that bill had only been issued today, so I wasn't late paying it.

Consistently awful. Firstly, the internet is really poor - daily drop outs and having to restart the router. Secondly, the web portal is terrible - you can't renew your contract, you can't check your usage of things, consant lock outs, constant downtime, constant error messages. Next, when you are out of contract, they take the absolute p*** out of their loyal customers by charging them double what they could be paying. Lastly, when I left they continued to send me bills which I couldn't see because my account had been deleted from the online portal. TERRIBLE. I've gone to a competitor which is literally a third of the price and the actual broadband service is much better.

I have been with Plusnet mobile a few years on 12 months contract.
After absorbing all increases my bill went from£8 to 9.13.
My contract had expired in January,but never received any notification & the account did not include any contract details & only by tracing back my emails realized that my contract contract had expired six months ago.
I will leave them as they are hiding contract information for the simple purpose of chitting.

Not worth.safe your time and money .get any broadband provider you will be much happier.they are lying to you all the time.no reward card as promised.no even minimum broadband speed.thanks noooooo.keep away from them!!!!!

so far so rubbish

Been waiting in an empty office since 8am on the hottest day of the year for the PlusNet engineer to come between 8am and 1pm

Now 14:12 and I’ve been on hold now for an hour and a half trying to find out what’s going on

Is this what they mean by award winning customer service

Bunch of utter crooks, put a restriction on my account because I did not pay within a day even though I had time (2 weeks) to pay. I had never missed a payment with them. Had to go online to tell them I was going to pay. Plusnet used to be a trusted brand then the corporate filth BT bought them and now they treat customers like trash.

I was looking for information about contract terms and conditions. Used their Twitter page and received good advice. Nice people, and no fuss service.